Veronica Diaz has over 12 years of experience supporting faculty and teaching and learning programs in higher education, as well as 10 years of experience supporting adult professional learning in associations. Currently, she serves as the director of professional learning at EDUCAUSE and ensures that learning and development programs support and advance the overall strategic priorities of the professional learning, member communities, and research teams. She supports member needs with excellence in program design and development, program delivery, and program evaluation. Veronica advises senior leaders on methods for improving or enhancing member engagement and aligning services with member needs. She is responsible for contributing to the strategic management of the professional learning product portfolio serving over 2,000 higher education institutions in the US and abroad, along with corporate and not-for-profit associations, building and coordinating with partners to create new learning programs, and providing operational oversight for existing programs. Veronica also supports the association’s online programs, which currently serve over 10,000 members annually. She leads face-to-face events and conference-based learning experiences and manages the EDUCAUSE microcredentialing program and virtual and place-based mentoring programs.